Privacy Policy
Last updated: 12/05/2026
This privacy policy applies between you, the user of this website, and Recoturbo Limited, the owner and provider of this website. Recoturbo Limited takes the privacy of your information very seriously.
This policy explains how we collect, use, and protect your personal information in line with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Please read this policy together with our Terms and Conditions.
1. Who we are
Recoturbo Limited, operator of web.recoturbo.co.uk, is a company incorporated in England and Wales with registered number 07176699, whose registered office is at:
Unit 1 RTL Industrial Estate, Brunel Road, Doncaster, South Yorkshire, DN5 8PT
For the purposes of UK data protection law, we are the data controller.
You can contact us about this policy at:
it@recoturbo.co.uk
Telephone: 01302 595 123
2. Data we collect
We may collect and process the following types of data:
- Identity and contact details – name, email address, phone number, billing/delivery addresses.
- Account and communication data – information you provide when contacting us, creating an account or managing preferences.
- Order and transaction data – details relating to products or services you request from us.
3. How we collect your data
We collect data in three ways:
- Directly from you – when you contact us, create an account, place an order, sign up to marketing, or fill out forms.
- Automatically – via cookies and similar technologies when you use our website.
- From third parties – such as payment providers or delivery partners.
4. How we use your data
We use your personal data for the following purposes:
- To provide and deliver our products and services.
- To process orders, enquiries and related services.
- To communicate with you (customer service, updates, reminders).
- To improve our website and services.
- To comply with legal and regulatory obligations.
Our lawful bases for processing include performance of a contract, legal obligation, legitimate interests, and, where required, consent.
5. Sharing your data
We only share your data with:
- Service providers (e.g. delivery couriers, IT and hosting providers).
- Professional advisers (lawyers, accountants, auditors).
- Regulators and authorities where required by law.
We never sell your data to third parties.
6. Data security
We use appropriate technical and organisational measures to protect your personal data, including secure servers, access controls and other appropriate security measures.
If we suspect a data breach, we will act promptly and notify you and the ICO where legally required.
7. Data retention
We will only keep your data for as long as necessary for the purposes collected. For example:
- Customer and order records: 6 years (for tax and accounting).
- Marketing data: until you withdraw consent or opt out.
- Technical data (logs, cookies): typically up to 2 years.
After these periods, data is securely deleted or anonymised.
8. Your rights
Under UK data protection law, you have the following rights:
- Right of access – to see what data we hold about you.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure – to request deletion of your data.
- Right to restrict processing – to limit how we use your data.
- Right to data portability – to move, copy, or transfer your data.
- Right to object – to processing, including direct marketing.
To exercise your rights, please contact us at IT@recoturbo.co.uk.
If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
9. Cookies
We use cookies and similar technologies to help our website function securely and correctly, remember preferences and improve user experience.
These currently include strictly necessary cookies required for website functionality and security.
When you first visit our website, you’ll see a cookie banner giving you the choice to accept or manage cookies where applicable. You can also change your preferences through your browser settings at any time.
Full details of the cookies we use are set out in our Cookie Policy.
10. Links to other websites
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in law or our practices. Updates will be posted on this page, and the date of the last update will be shown at the top.
12. Governing law
This privacy policy and any dispute arising from it are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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